FAQs

Shipping Questions

Q. Do you ship to.....?

A. We ship from London, England and do our absolute best to ship to anywhere on the planet. We're trying to sprinkle kindness everywhere after all! 

Q. How quickly do I get my Kindness Elves™?

A. We pack your little Kindness Elves™ and ship them the very next day from London, England. 
Delivery time depends on what country you're in, but usually takes 3 days for UK addresses, and 1-2 weeks for US, Canada, Australia and elsewhere. 

Q. How much is it in my currency?
 
For realtime conversions into your currency - click here!
At checkout you will be charged in GBP (British Pounds) and your bank will just automatically convert that into your currency.

Q. How much does postage and packing cost?
 
A. It depends on which country. Per set of The Kindness Elves™, here are some examples:

 

UK: £3.95 flat rate
Europe: £6.00 flat rate
Rest of World: £7.50 flat rate

For realtime market conversions into your currency - click here!

Questions about The Kindness Elves™

Q. What size are The Kindness Elves™ and their house?

- The Kindness Elves™ themselves are approximately 12cm tall (4 3/4 inches) or 16cm if you include their hat (6 1/3 inches) and about 6cm (2 1/3 inches) wide.

- Their little house is approximately 21cm (8 1/4 inches) x 21cm (8 1/4 inches) x 6.5cm (2 1/2 inches)
 

Q. Can I choose my own combination of Kindness Elves™?


A. I wish - but not quite yet! We've done our best to create 11 different combination sets for you to choose from. In the near future we'd love to enable you to pick whatever combination you would like. Watch this space!

Q. Can I order The Kindness Elves™ or their magic little house by themselves?

A. Currently we are only selling The Kindness Elves™ and their little magic house together as a set. We're so small and there's only two of us to handle everything, so we're trying to keep things as simple as possible right now. But soon we will be able to offer extra elves for people that want more than 2!
 
Q. Are The Kindness Elves™ to be used as toys?

A. No, The Kindness Elves™ are not intended to be played with. Instead the idea is that parents will set the elves up with a little note suggesting an act of kindness for the kids to find in the morning (or whenever works best). They are unsuitable for children under 36 months due to small parts and so should be kept out of their reach.

Q. Do you personally hand make The Kindness Elves™ yourself?

A. What with being a full-time mum of 4 little ones, the writer of The Imagination Tree blog, and trying to get The Kindness Elves™ project off the ground - I cannot hand make these adorable little elves all by myself.  Whilst we do all the designs, samples and prototypes literally from my kitchen table in London (usually with kids climbing on top of us), we spent a long time finding a partner company in Shenzhen who was able to hand make them for us.  We would like to add, because we think this is truly important, that not only did we take a lot of time in choosing who to work with, we have visited our partner on numerous occasions to check on quality and to ensure that it is, and continues to be, a safe and happy working environment in a small, family run facility.