FAQs & Shipping

Shipping Questions

Q. Do you ship to.....?

A. Until recently we were shipping to anywhere.  However due to all the Covid issues, couriers have increased their prices to the point where we are only now shipping to the UK, USA, and a handful of European countries. 
We hope to go back to being able to ship anywhere in the world, just as soon as couriers make that possible!  We're trying to sprinkle kindness everywhere after all! 

Q. How quickly will my order arrive?

A. We carefully pack your order and ship it within 1 working days from either London, England, or Phoenix, Arizona.
Delivery time depends on which country you're in, but your orders will be sent by courier and are fully tracked. Standard shipping times as follows:
  • 1-3 days for UK
  • 2-3 days for USA
  • 2-4 days for Europe
Q. How much is it in my currency?
In the top right hand corner (on computer) or by tapping the menu button (on mobile device) you can choose to display prices, and to pay, in your own currency.

Q. How much does the shipping cost?
A. It depends on which country the order is being sent to. Below are the prices in GBP, once you get to checkout it will display the shipping cost in your own currency:
UK: £3.95 flat rate
Rest of World: £7.50 flat rate

Questions about The Kindness Elves™

Q. What size are The Kindness Elves™ and their house?

- The Kindness Elves™ are handmade and so differ slightly, but they are approximately 12cm tall (4 3/4 inches) or 16cm if you include their hat (6 1/3 inches) and about 6cm (2 1/3 inches) wide.

- Their little house is approximately 21cm (8 1/4 inches) x 21cm (8 1/4 inches) x 6.5cm (2 1/2 inches)
Q. Are The Kindness Elves™ to be used as toys?

A. The Kindness Elves™ are not intended to be toys or regular dolls. Instead the idea is that parents will set the elves up with little notes suggesting acts of kindness for the kids to find in the morning (or whenever works best). They are unsuitable for children under 36 months due to small parts and so should be kept out of their reach.

Q. Do you personally hand make The Kindness Elves™ yourself?

A. What with being a full-time mum of 4 little ones, the writer of The Imagination Tree blog, and trying to get The Kindness Elves™ project off the ground - I cannot hand make these adorable little elves all by myself.  
Whilst we do all the designs, samples and prototypes literally from my kitchen table in London (usually with kids climbing on top of us), we spent a long time finding a partner company who was able to hand make them for us.  
We would like to add, because we think this is truly important, that not only did we take a lot of time in choosing who to work with, we have visited our partner on numerous occasions to check on quality and to ensure that it is, and continues to be, a safe and happy working environment in a small, family run facility.